Frequently Asked Questions about Membership and Fellowship Renewal
We have moved our subscription renewal payments online to keep your personal data secure and facilitate payments as securely as possible. Here are our most frequently asked questions related to membership renewals. If you cannot find what you need then we are happy to help, please email info@royensoc.co.uk to contact the team.
Q: How much will my renewal cost?
You can find all our current subscription rates and concessions on our Membership page here.
Q: How do I log in to renew my subscription?
Using the website for the first time? This page will help.
First, create your member account on our new website. If you have already logged in then see below to renews your subscription.
1. Click on “My Account” in the top righthand corner of the window.
2. Recover password using the email address that we hold for you. Please email info@royensoc.co.uk if you wish to be reminded or change that email address.
3. You will receive an email with the subject ‘Password Reset Request for Royal Entomological Society’.
4. Follow the email instructions to ‘Click to reset your password’, enter and confirm a password (at least 12 characters long).
5. You are now logged in to your member account.
Renewing your subscription online? (please ensure that cookies are enabled for full payment functionality)
1. Login to your account
2. You are now looking at your account dashboard where you can pay subscriptions, change your details and select communication preferences.
3. Click on ‘My Subscription(s)’ and select ‘Add payment’ to set up a payment method. Then click ‘Renew now’, check your details and ‘Place order’.
4. Check and change your details: By clicking “My Profile”
Q: What does going “paperless” mean?
Selecting “paperless” on your account means that you will receive all correspondence by email and have access to and Antenna magazine online instead of by mail. Members can read the latest Antenna issues here when logged into their member account.
Q: I didn’t receive a physical copy of Antenna magazine in the post this quarter?
All tiers of RES Membership have access to the latest volumes of Antenna magazine before hardcopies hit doormats.
If you have not received a hard copy of Antenna, you have either paused or cancelled your membership, or you are likely not opted-in to receive them.
Visit my account – my profile and select ‘no’ to Go Paperless to ensure you receive physical copies of Antenna going forward. Here, you can also opt-in to our monthly Members Exclusive newsletter.
This is also a good opportunity to make sure your address is up to date and appears correctly.
Note: Associate and Student Membership levels do not qualify for physical copies of Antenna. This Membership benefit is restricted to higher tiers of Membership.
Q: I want more news on the Special Interest Groups?
Visit my account – my profile and select your interests from the tick boxes that follow and update your preferences. Selecting your interests here will add you to the specific Special Interest Group mailing lists and keep you in-the-know of any news and events related to your preferred content.
Q: I didn’t receive a Membership newsletter this month?
Visit RES Newsletter & Email Updates to opt in to our monthly newsletters.
If you missed it, we also have a newsletter archive where Members and Fellows can look back on previous newsletters in one convenient location. Visit the Newsletter Archive.
Q: Why can’t I enter my card details?
To get full payment functionality from our website please enable cookies. You can enable cookies by accepting the automated prompt that appears at the bottom of the window when visiting the site.
OR
By visiting https://www.royensoc.co.uk/cookies/, clicking “Cookie Settings” and ensuring that “functional cookies” are allowed.
Q: Why can I not see my Membership or Fellowship information after creating my account?
It is likely that we have a different email attributed to your account. If you know it, please use the email address that we have on record. If you would like to change the email address or be reminded then please contact us info@royensoc.co.uk.
Q: Can I renew without logging in?
Paying your subscription renewal through the website is the quickest and safest way to pay. However, we can still accommodate bank transfers, cheques by post and card payments by phone. Please contact info@royensoc.co.uk
Q: My username is not the same as it was on your old website.
Due to the data migration from the old website to our new website, usernames may have changed to display as your name (as entered by you when you first signed up as a member) and your membership number instead of appearing as your email address. This is to provide a more personalised experience to your membership area.
Q: My Membership is not showing the accurate timeframe on how long I’ve been a Member or Fellow.
If your membership area shows as the wrong ‘Member since’ date, please contact info@royensoc.co.uk and we can change this to better represent your longevity with the society.
Do you have a question that is not listed here?
Please contact info@royensoc.co.uk and we will do our best to assist you.
